Publication of Standards
Last Updated: 02-Nov-2007 4:51 PM

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Publication of standards

  • We shall give clubs at least 6 weeks' notice of when they should return the annual licence application form and of what information they should provide.
  • We shall acknowledge all applications within 5 working days and we shall send receipts for all fees paid.
  • Whenever a valid application is sent to us on time, we shall issue a new licence before the previous one expires.
  • We shall normally answer all requests for advice or interpretation within 10 working days. If we cannot manage this we shall write to say why and how long we shall take.
  • We shall carry out all ground visits at reasonable times.

During visits to grounds we shall do nothing that makes it more difficult for safety staff to perform their duties.

If during a visit we see or have brought to our notice any significant threat to the safety of spectators we shall inform the local authority in writing at the earliest opportunity; if the threat is serious or immediate we shall notify the most senior responsible person available orally as soon as possible.

Every year we shall publish details of our performance in our Annual Report. This will be sent to all the clubs, local authorities and other bodies with whom we deal, and to anybody else on request, without charge.

These details shall include:

  • the number of visits to grounds;
  • the number of formal meetings with local authorities, clubs, the emergency services and other representative bodies;
  • the number of licences issued and the time taken;
  • the number of safety certificates examined and the number considered satisfactory;
  • the time taken to handle enquiries;
  • the number of complaints received and the outcome.

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