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Information and openness

• We shall act fairly and impartially at all times.
• We shall give clubs and local authorities advance notice of our licensing procedures.
• We shall advise all clubs of likely licence conditions in sufficient time for them to take any necessary action.
• When clubs tell us their plans for redeveloping their grounds we shall advise them as soon as possible how best to reach acceptable standards.
• We shall answer all requests from local authorities and clubs for advice on safety as fully as we can and without charge.
• We shall explain to local authorities or clubs when and why we consider that existing safety arrangements will need to be changed.
• We shall not overrule reasonable requirements by a local authority based on competent professional advice and correct procedures.
• We shall whenever possible accept every invitation to explain our principles and our policies in public but will not disclose information about particular clubs given to us in confidence.

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