Complaints
Last Updated: 02-Nov-2007 3:26 PM

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Complaints

  • If you have a complaint about the Football Licensing Authority, you can email the Chief Executive, John de Quidt, or write to him at 27, Harcourt House, 19 Cavendish Square, London W1G 0PL.
  • We shall reply as fully as possible to all complaints within 10 working days. If the matter will take longer to investigate we shall write and tell you.If you are still not satisfied you may ask for the matter to be considered by our independent Chairman and Board Members. If the complaint is justified, we shall immediately take such steps as are necessary to put matters right and prevent any repetition.
  • If we receive complaints about matters for which we have no responsibility, we shall immediately pass these on to the appropriate authority and tell you what action we have taken.

 

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